General Returns Policy
Individuals have sixty (60) days from the date of purchase to return products in a saleable condition. Return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured Parcel Post.

Exam Copies
Books must be returned in saleable condition within sixty (60) days from the date of shipment. Return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured Parcel Post.

Software, CD and Video
Returnable only if unopened.

Return Policy for College Stores, Retail Bookstores, and Wholesalers

Authorization: Permission from the publisher must be obtained before returning products. Unauthorized returns will not be accepted. Please complete this form to obtain permission to return books.

Requirements: The original invoice number on which the products were purchased and the reason for the return must accompany all returns. Returns must be received within 30 days of permission granted. No products may be returned after 12 months (one year) from the date of publisher's original invoice. Products may be returned to us if they are in their original and/or unopened sealed condition.

Nonreturnable Products: Video-audio tapes, opened (broken seal) multimedia, including software in the form of diskettes, CD-ROMs, or purchases made on a nonreturnable basis are nonreturnable. Products returned damaged will not be issued credit. Customers will be notified of damaged returns and have the option of requesting that the damaged product be returned to them, at their expense. No returns will be accepted on books which are out of print or when a new edition or revision of that title becomes available.

Claims: Products received damaged must be reported to us within 30 days of delivery.

Freight Charges: Return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured Parcel Post.

Return Address:
Charles C Thomas · Publisher, Ltd.
Attention: Returns Department
2600 South First Street
Springfield, IL 62704

Questions: For assistance with return requests, please contact our Customer Service Department by telephone during normal business hours (Monday through Friday, 8:00 am to 5:00 pm), or send an email to books@ccthomas.com or FAX your question to (217) 789-9130.